Dallas Fort Worth International Airport
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Your Experience Matters

When it comes to serving our customers, it is important to us that we provide you a warm and welcoming travel experience. If you are needing assistance, please view some of the most frequently asked questions below. If you do not find the answer you're looking for, please contact the appropriate contact from the list below the FAQs.

How Prebooked Parking Works

Q: How does Prebooked Parking Online work?  How do I book parking online?
  • Visit q.survivalknowhow.net/park.
  • Enter your information as prompted (e.g., departure date/time, return date/time, airline, and promo code). Depending on your search dates, parking products on sale will display.
  • Choose the product that you would like to purchase and follow the prompts. You will need your license plate number in order to complete your purchase.
  • Follow FAQ instructions on the website for details on how to enter and exit the airport using your TollTag or generated QR code. Video instructions are also available.  
Q. Is there a grace period when using prebooked parking?

Yes, you may enter up to four (4) hours in advance of your parking reservation start time and leave up to four (4) hours past your reservation end time, free of charge. If you arrive before this grace period, you will be charged the length of the stay before the grace period at DFW Airport’s current posted parking rates (these rates may vary from the rates quoted via the online system).

Q. I prebooked online; do I have to specify what Terminal I am flying out of? Is there a special area I should park in and is my spot reserved?
  • Please note for Terminal, Express Covered, Express Uncovered and Remote, you will not be assigned a specific parking space, but one will be available to you.

  • If you prebooked Terminal parking and purchased a Terminal product that is specified to a particular Terminal, you must park in the specified Terminal garage, in any long-term space. If you prebooked for Terminal and purchased a generic Terminal product, without any mention of a specific terminal, you can park in any available long-term parking spot within all five (5) Terminal garages.

  • When you prebook for Remote South, Express Covered or Express Uncovered, you must park in the parking product specified.

Q. Once I have arrived at the airport, can I leave and then come back on the same reservation?

No, you are not able to leave and return on the same reservation.

Once you have entered through the toll gates, your reservation will be marked as completed after you exit, and re-entering the airport afterwards will result in being charged the drive-up rate for the lot you parked in.

Q. How far in advance can I prebook parking?

You may prebook parking up to nine (9) months in advance of your planned arrival date at the airport.

Q. Can I have multiple upcoming reservations for the same car?

Yes, you may book multiple reservations for your future trips with the same car.

Q. What is the minimum length of stay required to prebook parking?

Your parking itinerary must be for six (6) hours or greater.

Q. What is the maximum length of stay for prebooked parking?

The maximum parking stay is thirty (30) days.

Q. Do you have an additional question which was not found here?

You can contact our customer service center Monday‐Friday 8:00A.M‐4:15 P.M. at +1-972-973-3112.

Changes to an Existing Booking

Q. Can I make changes to the prebooked parking reservation?

Yes, you may make changes to your reservation up to one (1) hour in advance of your reservation start time.

Please click here to make changes to your reservation.

Q. What if I need to cancel?

You may cancel your booking at any time up to one (1) hour before the beginning of your booking arrival time and receive a full refund. To do so, you can click here or click on the ‘Modify Booking’ link on the confirmation email and then cancel or modify.

Q. Can I drive a vehicle different from the reservation?

Modifications to your reservation, such as your license plate, must be made at least 1 hour prior to your booking arrival time through the "Find My Prebooked Parking" feature on the DFW Airport Prebooked Parking site. This change can be made with no additional fee. Arriving in a vehicle different from the reservation will result in a charge at the posted parking rate.

Q: How do I extend my stay?

A: Log in to your MyDFW account and navigate to “My Parking Bookings” to view your reservations. Click on “Manage Bookings.” If your trip has already started (and is in progress), you will see an option to Extend Parking. This option will not be available for future trips.

Q. *Need assistance in making a prebooked parking reservation or modifying the dates of an existing reservation?

*The customer service center is unable to assist with these requests due to Payment Card Industry and Personal Identifiable Information compliance.

To cancel or modify a reservation, go to "Find My Prebooked Parking" or click here. You will need the confirmation number from your payment confirmation email and the email address you provided during the payment process in order to access this file.

To create a reservation, please visit the Prebooked Parking page or the DFW Airport app.

Q: Can I shorten my stay?

A: Yes. You can shorten your stay after your trip has started, but refunds will not be issued if the total price is reduced.

Q: If I extend my stay and the price is reduced, what will happen?

A: If you are extending (not reducing) the length of your stay, and the new exit date/time results in a lower price, then a $0 charge/free extension will result.

Q: I don’t see an option to extend my stay. Does that mean I can’t extend my trip?

A: The “Extend Stay” button will only appear after your scheduled arrival and before your scheduled exit. You can modify your booking before your trip starts, or you can use the “Extend Parking” option once your trip has started.

Q: If I have already exited the parking facility, can I still adjust my desired exit date/time?

A: No. Trips can only be extended before the date/time of your scheduled exit.

Q: If I haven't created a member profile, can I still extend my stay?

A: Yes. Search for your reservation using the “Find My Prebooked Parking” feature and enter the email used for your reservation and the Reservation Ref or Reservation ID. As long as your trip has already started, you will see an option to extend your stay.

Q: I am needing to come in earlier than my parking reservation starts, will the system just charge me for the extra time not covered by the reservation?

If you enter before the 4-hour grace period, the system will charge regular rates for the total time parked at the airport.

Q: I prebooked a specific terminal; can I park in another terminal?

No, please park in the terminal that is specified in the reservation. Parking in another terminal will subject you to incur additional fees. You can access all terminals through Terminal Link shuttles or Skylink. Terminal Link shuttles are designated on the curbside and Skylink can be accessed once through security.

Arriving at the Airport

Q. What are the garage clearances?
Terminal AHeight
Gates 1-156'10"
Gates 16-256'11"
Gates 26-396'3"

Terminal BHeight
Gates 1-177'2"
Gates 18-256'0"
Gates 26-396'0"

Terminal CHeight
Gates 1-146'0"
Gates 15-256'1"
Gates 26-396'11"

Terminal DHeight
Gates 1-406'2"

Terminal EHeight
Gates 1-96'10"
Gates 10-186'0"
Gates 19-396'8"
Q. What are the physical addresses for the non-Terminal parking lots?
  • Express North:
    1800 Express North Parking
    DFW Airport, Texas 75261
  • Express South:
    2561 Express South Parking
    DFW Airport, Texas 75261
  • Remote South:
    2400 South Airfield Drive
    DFW Airport, Texas 75261
Q. Which lane do I use when I arrive at the airport?

If you had an issue when entering the airport, and took a ticket from the machine, please use the “Cash Only” lane to speak to an attendant and show them your prepaid parking reservation.

Otherwise, you may use any lane to enter and exit through the airport toll plazas.

Q. What if I had an issue entering the airport and took a ticket? Will my reservation still work when I try to exit?

No, when exiting the airport please use the “Cash Only” lane to speak to an attendant and show them your prepaid parking reservation.

Q. The prepaid website says a lot is sold out, can I still park there?

Yes, we sell a limited number of spots online to ensure that customers who drive up without a prebooked reservation can still find parking.

However, all drive up customers will pay the drive-up parking rates, which can be found here under each product.

Q. What is the QR code in the confirmation email for?

The QR code is the backup method to enter and exit through the toll plazas.

If the gates do not open automatically after a few seconds when you pull up, then please scan the QR code located in your email confirmation to enter and/or exit.

Q. What do I need to enter the parking lot if I prebooked?

Please have your QR code that you received in your email confirmation up and ready on your phone. The toll gates should open automatically within a few seconds of you pulling up. If they do not, please scan the QR code to get through the toll gate. Do not pull a ticket.

Q. How do I use my prebooked parking to enter the airport?

Once you have received your booking confirmation, you can relax knowing that your parking needs are covered.

How you use your booking to enter and exit DFW Airport will depend on whether or not you have a TollTag. Instructions on use of TollTag at DFW Airport Parking are listed HERE.

You may enter DFW Airport up to 4 hours prior to your booked entry time and exit DFW Airport up to 4 hours after your booked exit time with no additional charges.

If you have a TollTag on your vehicle:

  • Enter and exit DFW Airport as normal using the car and identical TollTag associated with your visit.
  • Your TollTag will be only be associated with your prebooked parking confirmation and will NOT be charged for your parking stay. Your TollTag allows you the fastest entry and exit to/from DFW Airport.
  • Click HERE to see a short video of how to use prebooked parking with your TollTag.
  • Upon entering DFW Airport, park in the parking location (Terminal or Express) that you prebook for.
  • Any time exceeding 4 hours of your booked exit time will be charged to your TollTag at DFW Airport posted parking rates.

If you are issued a QR Code at the time of your payment:

  • Enter via any lane
  • Stop at the entry barrier
  • DO NOT PRESS THE BUTTON FOR A TICKET
  • Scan your pre-paid confirmation QR code using the Barcode/QR code reader on the kiosk. (located on the bottom left)
  • The light on the QR Reader will turn green when the QR Code is read successfully.
  • Click HERE to see a short video of how to use your prebooked parking with your QR code.
  • Upon entering DFW Airport, park in the parking location (Terminal or Express) that you prebooked for.
  • Any time exceeding 4 hours of your booked exit time will be charged at DFW Airport posted parking rates and will require payment upon exiting.
QR code scan for parking
Q. The website is showing “sold out” when I try to book online. Can I still get discounted parking when I drive up without an online reservation? And will there be parking available?

No, you will not get the discounted rate without making a reservation online, and the drive-up regular rates will apply. Please click HERE for current parking availability.

Payment, Promos & Refunds

Q. Can TollTag account be used to pay for prebooked parking?

No, you must prebook your parking online which involves pre‐paying for your parking with a credit/debit card. Once this is completed, you can enter the south or north Parking Plaza using your TollTag.

Q. I saw an ad online for a special rate, but I am unable to see the discounted rate.

Our promotions are limited on the quantity we sell as well as the dates that we offer the discounted rate.

If you do not see the rate, please ensure you have typed in the promotion code correctly. If you still do not see the discounted rate, then it is safe to assume that the discounted rate is not available for the dates in question.

Q. If my trip ends early, can I get a partial refund for the unused part of my parking reservation?

No, we do not provide partial refunds for parking reservations which have ended early.

Q. Once I have arrived at the airport, can I leave and then come back on the same reservation?

No, you are not able to leave and return on the same reservation.

Once you have entered through the toll gates, your reservation will be marked as completed after you exit, and re-entering the airport afterwards will result in being charged the drive-up rate for the lot you parked in.

Q. If I park valet after prebooking, can I get reimbursed?

Yes, please contact our customer service to request a refund Monday‐Friday 8:00 A.M – 4:15 P.M. at +1-972-973-3112.

Q. When I prebook online, will I be charged right away or when I exit the parking lot?

Your credit card will be charged at the time of payment.

Q. What payment methods are accepted for prebooked reservations?

Visa, Mastercard, American Express and Discover cards are accepted.

Q. Are there any additional taxes or fees in the parking rates seen on the prebooked website?

No, all related fees and taxes are included in the rates you see when searching for your desired itinerary.

Q: I made a reservation, but I decided to take another means of transportation to the airport, can I get a refund for the reservation that I did not use?

These situations are reviewed on a case-by-case basis. Please call us at +1-972-973-3112 and choose option 1.

Phone Numbers


On-Airport Hotels & Golf Course

Department of Public Safety

Addresses


DFW Airport Headquarters Office

2400 Aviation Drive DFW Airport, TX 75261


Mailing Address

P.O. Box 619428 DFW Airport, TX 75261


Post Office

2420 Aviation Drive DFW Airport, TX 75261


DFW Airport Corporate Aviation

1816 N 24th Avenue DFW Airport, TX 75261


DFW Airport DPS Headquarters

3600 S 20th Avenue DFW Airport, TX 75261


DFW Airport Fire Training Center

1530 W 27th Street Grapevine, TX 76051


DFW Airport Rental Car Center

2424 E 38th Street DFW Airport, TX 75261

For missing property on and off the plane

Lost & Found at DFW

DFW offers two areas for lost and found items depending upon where your item was left.

Lost & Found at DFW

For missing property on and off the plane

DFW offers two areas for lost and found items depending upon where your item was left.

For missing property on and off the plane

Lost & Found at DFW

DFW offers two areas for lost and found items depending upon where your item was left.

Lost & Found at DFW

For missing property on and off the plane

DFW offers two areas for lost and found items depending upon where your item was left.

Submit a request for Public Information

Open Records

Dallas Fort Worth International Airport is a public governmental entity subject to the Texas Public Information Act, Chapter 552 of the Texas Government Code. You may complete and submit the open records request form online, through fax +1-972-973-5481, or in person at the AHQ office address.

Open Records

Submit a request for Public Information

Dallas Fort Worth International Airport is a public governmental entity subject to the Texas Public Information Act, Chapter 552 of the Texas Government Code. You may complete and submit the open records request form online, through fax +1-972-973-5481, or in person at the AHQ office address.

Submit a request for Public Information

Open Records

Dallas Fort Worth International Airport is a public governmental entity subject to the Texas Public Information Act, Chapter 552 of the Texas Government Code. You may complete and submit the open records request form online, through fax +1-972-973-5481, or in person at the AHQ office address.

Open Records

Submit a request for Public Information

Dallas Fort Worth International Airport is a public governmental entity subject to the Texas Public Information Act, Chapter 552 of the Texas Government Code. You may complete and submit the open records request form online, through fax +1-972-973-5481, or in person at the AHQ office address.

Report a concern to DFW Airport

See Something? Say Something.

You can report potential security concerns or maintenance issues to airport authorities at telldfw.com or by clicking the button below.

Examples of reports include:

  • Unattended baggage
  • Spills on the floor
  • Elevator/escalator out of service

See Something? Say Something.

Report a concern to DFW Airport

You can report potential security concerns or maintenance issues to airport authorities at telldfw.com or by clicking the button below.

Examples of reports include:

  • Unattended baggage
  • Spills on the floor
  • Elevator/escalator out of service

Report a concern to DFW Airport

See Something? Say Something.

You can report potential security concerns or maintenance issues to airport authorities at telldfw.com or by clicking the button below.

Examples of reports include:

  • Unattended baggage
  • Spills on the floor
  • Elevator/escalator out of service

See Something? Say Something.

Report a concern to DFW Airport

You can report potential security concerns or maintenance issues to airport authorities at telldfw.com or by clicking the button below.

Examples of reports include:

  • Unattended baggage
  • Spills on the floor
  • Elevator/escalator out of service

Contact Your Airline

If you have a specific question for your airline, please view the airlines page where their locations, customer service numbers and websites are listed.

View carriers

Contact Customer Service

To provide feedback, ask a question or report a concern/file a complaint, please text +1-972-526-0974.

Email DFWCall +1-972-973-3112

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